Questions and answers
hardware equipment
Q: Some users' fingerprint attendance often fails to pass the verification. How can we solve this problem?
A: The following situations may cause some employees to use it or not be able to use fingerprints for attendance:
Fingerprints on some fingers are flattened;
2 There are too many folds on the fingers and often change;
3 Severe peeling on the fingers;
Users with unrecognized fingerprints can delete the fingerprint and register it again, or register another finger.
When registering fingerprints, such users need to choose to use better-quality fingerprints (less creases, lack of skin, and clear fingerprints), try to make the fingers contact the fingerprint collector with a larger area, and do a comparison test after registration; and Register a few more backup fingers.
In addition, our attendance machine provides a 1:1 comparison and password attendance function for this purpose. You can set these employees to use 1:1 attendance or password for attendance.
Q: When attendance machines cannot communicate, what are the reasons?
A: The possible reasons are: 1 The communication port is not set correctly, and the selected communication port is not the actual COM port. 2 The baud rate of the computer's communication port is different from the baud rate setting of the attendance machine. 3 The attendance machine is not connected to the power supply or not connected to the computer; 4 The attendance machine is connected but not turned on. 5 The connected terminal number is incorrect. 6 Data lines or converters cannot communicate. 7 The computer's COM port is broken.
Q: After the attendance machine is powered on, the liquid crystal display is incomplete. Sometimes it only shows half, and sometimes the screen is displayed. What is the problem? How to solve it?
A: The possible reason is 1 bad motherboard; 2 LCD's internal characteristics. In this case, contact the supplier and return to service.
Q: How to clear the attendance manager?
Answer: You can use the attendance machine to communicate with the computer. After successful communication, enter the attendance management tab. Click the Clear Administrator button to clear the administrator of the attendance machine. After disconnecting, you can enter the attendance menu mode. .
Q: What is the reason why the sound of the flute sounds when the attendance communication is connected?
A: 1 If the above phenomenon occurs when using RS-232 communication, the baud rate of the computer and the baud rate setting of the time attendance are inconsistent.
2 If RS-485 communication is used, it may be that the two lines of the converter's communication line are reversed, or the two lines are stuck together.
Question: After the attendance machine is turned on, it has repeatedly displayed "please press (leave) fingers". What is the problem? How to solve?
A: The reason for this problem may be:
1 The use of a long time, the collector head surface becomes dirty, or scratches, make the collector head mistakenly believe that the surface is pressed by the finger, and can not pass, so this problem occurs. In this case, adhesive tape can be used to paste the dirt on the surface of the collecting head.
2 The connection of the fingerprint acquisition head is loosened or loosened.
3 motherboard chip is broken.
If the second and third items are two reasons, you need to contact the supplier to apply for warranty.
Q: When operating in terminal management, there is no problem in downloading fingerprints and password data. However, when reading attendance records, it prompts failure or midway error. How do you solve this problem?
A: This situation may be related to the data line, the converter, or the COM port of the computer. At this time, you can reduce the baud rate of the attendance machine and the computer. If it is set to 19200 or 9600, read it again.
Management program
Q: What can I do if I cannot enter the management program because the administrator changes or the password is forgotten?
A: First, the computer must be installed Office2000, and then enter the attendance program installation directory, find Att2000.mdb file, double-click to open, find the userinfo table in the interface that appears, double-click to open, find the securityflags this field, the column in which this field is located in all The numbers are all deleted (15 represents the administrator).
Q: Forgot your database password, how can I clear it?
A: Enter the maintenance settings in the management program and click 'Set Database Password' to reset the new database password without verifying the old password.
Q: When you check attendance records, you select the largest department, select all employees, and you cannot see the records. In fact, when you download, the records are saved?
Answer: (1) It may be that the recorded time exceeds the scope of the query. Check the original record time, open the attendance database (att2000.mdb), enter the checkinout table, you can see all the original records, confirm the original records of the attendance Is the time within the timeframe of the query, with particular attention to the year of the record;
(2) After the name of the head office was deleted, the largest primary department was added. After the installation is completed, the default maximum primary department head office cannot be deleted, but it can be modified in the attendance rule.
Q: I have already arranged for classes. Why do the statistical results reflect that they are absent, late, and early?
Answer: First, to the shift management to check the set shifts. In the correct case and the shift name corresponding to the right time box, there is a blue time period display. If there is no problem, go to the employee schedule and check the shift schedule for the employees. The activation date is not before the statistical time range, if it is not re-arranged, determine the new activation date.
Q: How to delete existing shifts?
A: You can add a new empty shift first, and then use the empty shift to replace the shift that will be used in the staff schedule, and then delete the corresponding shift in the shift management.
Q: Why do I save less data when downloading all records than I download?
Answer: When downloading records, the attendance program will determine the downloaded attendance records, duplicate records will be automatically deleted, and the saved records will not be saved again.
Q: Why does the download show a record but cannot be found during the query?
A: Determine whether the time range of your query is the same as the attendance time of the download record. You can view the year, month, and day of the attendance record after downloading the record, or open the database (att2000.mdb) and enter the checkinout table. All the originals can be seen. Record and confirm whether the time of the original record of attendance is within the time range of the query, and in particular, the year of record. It may be that the time set in the off-line device is inconsistent with the actual time, which may result in incorrect recording time of the attendance.
Q: I have normal attendance, but I have statistics showing that I have absenteeism?
A: First check your time period setting, and confirm that your attendance record is within the time range of sign-in and back-out. For example, the check-out time you set is from 17:00---18:00, and your attendance record is 16:30, then the record is an invalid record, and the system will determine that you will complete the work in the afternoon (when there is no sign-off record in the attendance rule, it is absenteeism). Second, check your attendance record time is correct.
Q: Why is there a late/early retirement in the attendance statistics table, and there is no record of late arrival or early retirement in the record query?
A: Please check the attendance rules in the attendance calculation settings to see whether the “late late/early leave†is ticked if there is no check-in record. If this item is checked, the system will be judged as late/early departure.
Q: The company leaders do not need to sign in and retreat, but they must be counted as normal attendance. How to set it up?
Answer: (1) Enter the attendance setting under the maintenance of the employee and remove the attendance effectively;
(2) Set a time period without signing in and out, and generate a shift, and apply the shift to the corresponding personnel.
Q: What can I add new shifts in shift management?
A: The program must first set the shift time period before you can set the shift number. Please check whether you have set the shift time period first.
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